Last updated: September 24, 2026
Sultrix is operated by Muhammad Faisal Afzal, a sole proprietor based in Punjab, Pakistan, trading as "Sultrix". This policy explains how refunds work across our Starter ($5/mo), Pro ($9/mo), and Advanced ($19/mo) plans (also available yearly at two months free: $50/$90/$190).
All three plans — Starter, Pro, and Advanced — include a 7-day free trial with no charge during the trial period. You can cancel at any time during the trial at zero cost. If you don't cancel, you'll be charged for the selected plan when the trial ends.
Once a payment is actually charged — whether a one-time NOWPayments crypto payment or your first (or a renewal) Paddle card charge — you have 7 days from that charge date to request a full refund. After 7 days from a charge, all sales are final and no refunds will be issued.
Email support@sultrixtrade.com with the email address you used to purchase and the approximate date of the charge. We'll review the request and process eligible refunds to the original payment method.
Canceling a Paddle subscription through the self-service Manage Billing portal stops future charges, but it does not by itself refund a charge that's already been made. If you want a charge refunded, you still need to request that separately within the 7-day window above.
Questions about this policy? Contact Muhammad Faisal Afzal, sole proprietor of Sultrix, at support@sultrixtrade.com.