Data Deletion Request

Last updated: June 24, 2026

You have the right to request deletion of all personal data Sultrix holds about you. This page explains what we delete, what we cannot delete, and how to submit your request.

How to Request Deletion

Send an email to support@sultrixtrade.com with the subject line: Data Deletion Request

Include the email address associated with your Sultrix account so we can identify your data.

We will confirm your identity and process the request within 30 days. We will email you when deletion is complete.

Email Us to Delete My Data

What Gets Deleted

Your account record (name, email, hashed password)
Your license key and license history
Your order records
Any WhatsApp or Discord link associations
Any 2FA (TOTP / email OTP) configuration
Any active sessions and tokens

What We Cannot Delete

Payment transaction records required by financial regulations (retained for 7 years per legal obligation)
Aggregated, anonymised analytics that cannot be traced back to you
Trading activity data stored on your own machine — this lives in bot_state.db locally and we have no access to it; delete it by uninstalling Sultrix and removing the application folder

Effect of Deletion

Once deleted, your account cannot be recovered. Your Sultrix license key will be deactivated. If you wish to use Sultrix again you will need to create a new account and purchase a new license.

WhatsApp-Specific Notice

If you connected a WhatsApp number to Sultrix chat: your phone number association and any rate-limit tokens are stored in Cloudflare KV and will be deleted as part of your account deletion request. Conversation messages are never persisted — they are processed in-memory only.

Questions

For any privacy-related questions, see our Privacy Policy or contact support@sultrixtrade.com.